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@ Fetondia Hotel - Adiembra, Fetondia Street, Kumasi, Ghana

ROLES:

Hotel Manager duties and responsibilities

Hotel management involves a wide range of duties that include strategic thinking, event planning, financial management and client services, duties include:

• Setting revenue and guest satisfaction targets and ensuring that these are met

• Managing budgets and finances and controlling expenditure

• Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied

• Recruiting, training and managing a hotel’s employees

• Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance

• Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place

• Implementing and reviewing standard operating procedures to continuously improve a business

• Proactively seeking opportunities and ways to maximise revenue and develop service delivery

• Monitoring employee performance and offering regular evaluation meetings designed to improve service

The Manager will report directly to the General Supervisor. He or she will spearhead and manage relationships with both internal and external stakeholders of the outlets allocated to him/her under the Hotel like Hotel management, accounts and marketing for maximum profitability.

QUALIFICATIONS:

Experience in hospitality, accounting, catering or hotel management, or a equivalent certificates in hotel management. Bachelor’s degree is an added advantage.

Applicant should have a valid driver's license and can be able to drive or be relocated to stay around the hotel premises or environment

 HOTEL RECEPTIONIST OR FRONT DESK ATTENDANT

@ Fetondia Hotel - Adiembra, Fetondia Street, Kumasi, Ghana.

ROLES:

Hotel Receptionists undertake a range of activities in a typical working day, and their duties include:

• Welcoming guests and checking their details against their bookings

• Allocating guests their rooms and providing keys

• Answering phones from prospective customers and guests, taking messages and delivering them

• Completing administrative tasks such as filing and photocopying

• Responding to requests for help and information

• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions

• Preparing room bills and ensuring prompt payments

• Checking guests out, taking payments and returning deposits

• Working together with team members to provide best service to guests

• Supervising rooms and making sure they are ready for use before assigning to guests.